FAQs

21 Nov 2015

Why have I been asked for photo ID?

By |2017-10-10T10:51:14+01:0021st Nov 2015|

The MCA have asked us to check photo ID at the start of any STCW courses to make sure you really are you and you haven’t sent someone else to do the training for you, acceptable ID is either a Passport or driving licence.

20 Nov 2015

How long are STCW certificates valid for?

By |2015-11-28T14:58:43+00:0020th Nov 2015|

From 1 January 2017, the STCW Survival and Fire Fighting Certificates will only be valid for 5 years. This means anyone who attended one of these courses before 1 January 2012 will need to do a refresher course before the end of 2016. STCW First Aid certificates also need refresher training after 5 years if [...]

19 Nov 2015

What happens if I lose my certificate?

By |2022-05-10T10:26:59+01:0019th Nov 2015|

STCW and MCA Certificates originally issued by ourselves can be replaced by us for an admin fee of £15 per certificate. All RYA Certificates would need to be re-issued by the RYA. If your original certificate was a photo ID course completion or certificate of competence, this would have originally been registered with the RYA [...]

26 Feb 2015

Feedback and Complaints

By |2023-10-20T17:10:49+01:0026th Feb 2015|

Feedback is taken seriously and is looked upon positively as a way to improve. Feedback forms will be offered to students when they finish a course and reviewed afterwards. An online version of the form is available if required. Feedback forms will be kept on file for 12 months after the course. Click to view [...]

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